If you are experiencing logon issues with a captcha or a page that displayed ERROR 500 message,  Please try some of the following solutions.

 

  • Clear your browsers cache and any remove any VaultMex related cookies
  • Try another browser or an icognito window to see if the issue persists, if it does not, you'll need to try clearing your cache and cookies again
  • For Captcha, you can try VPN software that changes the geographic location of your IP address